Room key in Google Wallet Frequently Asked Questions
What is the room key in your Wallet?
A key in Wallet allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
How can I know if I can use a key in Wallet?
If your device is compatible with keys in Wallet, you will see the “Add to Wallet” button at the end of the online check-in process.
I can’t add or use my key in Apple Wallet. What should I do?
Don’t worry, you can always check in at the reception when you arrive at the hotel, either in person or at our check-in kiosk. If you need it, you can also ask our team for assistance.
Can I use a digital key and a physical hotel key card at the same time?
Yes, you can use both.
What happens if I have multiple stays at the hotel?
If you book multiple rooms for the same date, the key in Wallet will only be activated for the room assigned to you. If you book a room for different dates, a different key in Wallet will be activated for each stay. Each key will only be active for your current stay once you complete online check-in.
What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is lost or stolen, you should use the Find My Device app to remotely erase or remove the device. Find, secure, or erase a lost Android device – Google Account Help.
What devices are compatible with the digital room key in Google Wallet?
Android: devices with Android 9 or later and NFC enabled. Google Wallet: it is recommended to have the latest version of the Google Wallet app installed.